{"category":{"version":"591f17ae21d2ff0f00cf5a3f","project":"547cd7662eaee50800ed1089","_id":"591f17af21d2ff0f00cf5a44","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-01-28T14:57:10.261Z","from_sync":false,"order":4,"slug":"improve","title":"Improve"},"parentDoc":null,"project":"547cd7662eaee50800ed1089","user":"547cd6ac78fd57080023ca99","version":{"__v":1,"_id":"591f17ae21d2ff0f00cf5a3f","project":"547cd7662eaee50800ed1089","createdAt":"2017-05-19T16:05:02.775Z","releaseDate":"2017-05-19T16:05:02.775Z","categories":["591f17af21d2ff0f00cf5a40","591f17af21d2ff0f00cf5a41","591f17af21d2ff0f00cf5a42","591f17af21d2ff0f00cf5a43","591f17af21d2ff0f00cf5a44","591f17af21d2ff0f00cf5a45","591f17af21d2ff0f00cf5a46","591f17af21d2ff0f00cf5a47","591f17af21d2ff0f00cf5a48"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.1","version":"1.0.1"},"_id":"591f17b121d2ff0f00cf5a5e","__v":0,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-01-29T08:29:19.510Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":32,"body":"To use the Issues Management module you need to have [DevMateKit installed](doc:integrate-devmate-kit) and [issues](doc:issues) configured.\n\nThe general statistics on issues is displayed on [Issues Statistics](doc:issues-statistics)  report.\n\nAll the issues that are tracked with DevMate are divided onto:\n\n*   Crashes – the issues, that causes application to terminate its work\n*   Exceptions – the issues, that don't stop an application, but can cause to work improperly.\n\nThe issue reports on the similar issues are merged into one group which is called 'Crash' or 'Exception' depending on a type of issue. Issues are considered as similar if they have the identical stack trace of crashed thread.\n\nIssues are grouped by status:\n\n*   New – just received issue reports\n*   In Progress – issues, that developers are working on currently\n*   Fixed – fixed issues\n*   Reopened – issues, that were fixed, but they occur again in the next versions of application\n*   Won't Fix – issues, that won't be fixed in the nearest time.\n\nStatuses are set manually by DevMate users.\n\nIssues Management page is organized in a convenient way to view quickly the information on an issue.\n\n# Filters\n\nThe Issues Management module has filters, that will help you find issues that fit your criteria. To apply a filter, you need to select it from the drop-down list, check the filtration criteria and collapse the drop-down. The issues list will be refreshed and you will have the ability to add one or more filters. To cancel filter click on the cross icon on the filter button.\n\n*   Version – application version affected with the issue\n*   App Localization\n*   OS Version\n*   OS Localization\n*   Device\n*   Issue type.\n\nAlso, you can select the time period to display issues using the date picker. By default, the last 7 days period is set. To change it you need to click on the calendar button at right top corner of the page, and select the time period using the presets:\n\n*   Last Year\n*   Last 30 days\n*   Last 7 days\n*   Yesterday\n*   Today,\n\nor by selecting the time period by your own. The click on month name will select the whole calendar month, and if you are selecting the current month, the period will be from the first of the month till today.\n\n# Issues List\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/p3CryaXeQLmpMldoO9pf_Issue_List_Elem.png\",\n        \"Issue_List_Elem.png\",\n        \"776\",\n        \"326\",\n        \"#169af5\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n\nEach item of issues list displays the following info on the issue:\n\n*   Issue name – if the issue was not read yet, its name will be displayed as bold\n*   Date when the last report received\n*   Type of issue\n    *      Crash\n    *      Exception\n*   Number of reports on this issue\n*   Status.\n\nOn the top of list there are quick filters, that allows you to filter the list by status of issue:\n\n*   New\n*   In Progress\n*   Fixed\n*   Reopened\n*   Won't Fix\n*   All\n\nAlso, you can use the search bar at the right-top corner of the page. The search is made within issue names and the texts of report messages.\n\nThe list can be sorted ascending or descending by the following parameters:\n\n*   Date received\n*   Status\n*   Type\n\nYou can perform bulk actions on the issues. To proceed, select issues by checking the check boxes, and the sketch of selected issues will appear in the issue view area. After that, you will be able to set those issues as read or unread, or set the status for them.\n\n# Single Issue View\n\nIn the header of the issue view the following information is displayed:\n\n*   Type of issue\n    *   Crash\n    *   Exception\n*   Date range during which the reports about the issue were received (date of the first report – date of the last report)\n*   Name of the issue\n*   Issue ID\n*   Status – you can change the status by selecting the one you need in the drop down\n\nThe more detailed information on the issue is divided into the tabs.\n\n**Overview**\n\nOn this tab the following information is shown:\n\n*   App Versions – list of application versions, on which the issue occurred\n*   OS – list of OS version on which the issue occurred\n*   Localizations – list of app localizations on which the issue occurred\n*   Device – list of devices on which the issue occurred\n*   CPU – list of CPUs of the computers on which the issue occurred\n*   RAM – list of RAM of the computers on which the issue occurred\n*   Percent of customers affected\n*   Total number of issues\n*   Percent of total reports with this issue\n*   Information on thread, where issue occurs\n\nAfter clicking on 'Show Details' the pop over with the detailed issue report is opened (see below).\n\n**User Comments**\n\nOn this tab the list of messages from your customers is displayed.\n\nList item shows:\n\n*   Name of customer (if present, if no – his/her email, if there are no either name or email – customer ID)\n*   Time and date of issue report received\n*   Customer message\n\nTo view the complete report, click on the list item.\n\n**Reports**\n\nOn this tab the list of all reports about the issue is gathered.\n\nList item shows:\n\n*   Report ID\n*   Name of a customer (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customers section to view information on this customer.\n*   Application version\n*   OS Version\n*   App Localization\n\nTo view the report click on the list item.\n\nThe report displays:\n\n*   Issue name\n*   Issue ID\n*   Status of issue with possibility to change it\n*   Report ID\n*   Number of report within all reports from this customer (with ability to switch between them quickly)\n*   Customer name (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customer Management to view information on this customer.\n*   Time and date of report received\n*   Message from customer (if present)\n\nThe detailed info is shown in the tabs.\n\n**Overview**\n\n*   App Versions – list of application versions, on which the issue occurred\n*   OS – list of OS version on which the issue occurred\n*   Localizations – list of app localizations on which the issue occurred\n*   Device – list of devices on which the issue occurred\n*   CPU – list of CPUs of the computers on which the issue occurred\n*   RAM – list of RAM of the computers on which the issue occurred\n\n**Problem Data**\n\nOn this tab the detailed information on the issue is provided.\n\n**Application Log**\n\n**Preferences**\n\nAlso, you can download the report by clicking on the corresponding button.","excerpt":"","slug":"issues-management","type":"basic","title":"Issues Management"}
To use the Issues Management module you need to have [DevMateKit installed](doc:integrate-devmate-kit) and [issues](doc:issues) configured. The general statistics on issues is displayed on [Issues Statistics](doc:issues-statistics) report. All the issues that are tracked with DevMate are divided onto: * Crashes – the issues, that causes application to terminate its work * Exceptions – the issues, that don't stop an application, but can cause to work improperly. The issue reports on the similar issues are merged into one group which is called 'Crash' or 'Exception' depending on a type of issue. Issues are considered as similar if they have the identical stack trace of crashed thread. Issues are grouped by status: * New – just received issue reports * In Progress – issues, that developers are working on currently * Fixed – fixed issues * Reopened – issues, that were fixed, but they occur again in the next versions of application * Won't Fix – issues, that won't be fixed in the nearest time. Statuses are set manually by DevMate users. Issues Management page is organized in a convenient way to view quickly the information on an issue. # Filters The Issues Management module has filters, that will help you find issues that fit your criteria. To apply a filter, you need to select it from the drop-down list, check the filtration criteria and collapse the drop-down. The issues list will be refreshed and you will have the ability to add one or more filters. To cancel filter click on the cross icon on the filter button. * Version – application version affected with the issue * App Localization * OS Version * OS Localization * Device * Issue type. Also, you can select the time period to display issues using the date picker. By default, the last 7 days period is set. To change it you need to click on the calendar button at right top corner of the page, and select the time period using the presets: * Last Year * Last 30 days * Last 7 days * Yesterday * Today, or by selecting the time period by your own. The click on month name will select the whole calendar month, and if you are selecting the current month, the period will be from the first of the month till today. # Issues List [block:image] { "images": [ { "image": [ "https://files.readme.io/p3CryaXeQLmpMldoO9pf_Issue_List_Elem.png", "Issue_List_Elem.png", "776", "326", "#169af5", "" ] } ] } [/block] Each item of issues list displays the following info on the issue: * Issue name – if the issue was not read yet, its name will be displayed as bold * Date when the last report received * Type of issue * Crash * Exception * Number of reports on this issue * Status. On the top of list there are quick filters, that allows you to filter the list by status of issue: * New * In Progress * Fixed * Reopened * Won't Fix * All Also, you can use the search bar at the right-top corner of the page. The search is made within issue names and the texts of report messages. The list can be sorted ascending or descending by the following parameters: * Date received * Status * Type You can perform bulk actions on the issues. To proceed, select issues by checking the check boxes, and the sketch of selected issues will appear in the issue view area. After that, you will be able to set those issues as read or unread, or set the status for them. # Single Issue View In the header of the issue view the following information is displayed: * Type of issue * Crash * Exception * Date range during which the reports about the issue were received (date of the first report – date of the last report) * Name of the issue * Issue ID * Status – you can change the status by selecting the one you need in the drop down The more detailed information on the issue is divided into the tabs. **Overview** On this tab the following information is shown: * App Versions – list of application versions, on which the issue occurred * OS – list of OS version on which the issue occurred * Localizations – list of app localizations on which the issue occurred * Device – list of devices on which the issue occurred * CPU – list of CPUs of the computers on which the issue occurred * RAM – list of RAM of the computers on which the issue occurred * Percent of customers affected * Total number of issues * Percent of total reports with this issue * Information on thread, where issue occurs After clicking on 'Show Details' the pop over with the detailed issue report is opened (see below). **User Comments** On this tab the list of messages from your customers is displayed. List item shows: * Name of customer (if present, if no – his/her email, if there are no either name or email – customer ID) * Time and date of issue report received * Customer message To view the complete report, click on the list item. **Reports** On this tab the list of all reports about the issue is gathered. List item shows: * Report ID * Name of a customer (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customers section to view information on this customer. * Application version * OS Version * App Localization To view the report click on the list item. The report displays: * Issue name * Issue ID * Status of issue with possibility to change it * Report ID * Number of report within all reports from this customer (with ability to switch between them quickly) * Customer name (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customer Management to view information on this customer. * Time and date of report received * Message from customer (if present) The detailed info is shown in the tabs. **Overview** * App Versions – list of application versions, on which the issue occurred * OS – list of OS version on which the issue occurred * Localizations – list of app localizations on which the issue occurred * Device – list of devices on which the issue occurred * CPU – list of CPUs of the computers on which the issue occurred * RAM – list of RAM of the computers on which the issue occurred **Problem Data** On this tab the detailed information on the issue is provided. **Application Log** **Preferences** Also, you can download the report by clicking on the corresponding button.