To use the Issues Management module you need to have DevMateKit installed and issues configured.

The general statistics on issues is displayed on Issues Statistics report.

All the issues that are tracked with DevMate are divided onto:

Crashes – the issues, that causes application to terminate its work
Exceptions – the issues, that don't stop an application, but can cause to work improperly.

The issue reports on the similar issues are merged into one group which is called 'Crash' or 'Exception' depending on a type of issue. Issues are considered as similar if they have the identical stack trace of crashed thread.

Issues are grouped by status:

New – just received issue reports
In Progress – issues, that developers are working on currently
Fixed – fixed issues
Reopened – issues, that were fixed, but they occur again in the next versions of application
Won't Fix – issues, that won't be fixed in the nearest time.

Statuses are set manually by DevMate users.

Issues Management page is organized in a convenient way to view quickly the information on an issue.

Filters

The Issues Management module has filters, that will help you find issues that fit your criteria. To apply a filter, you need to select it from the drop-down list, check the filtration criteria and collapse the drop-down. The issues list will be refreshed and you will have the ability to add one or more filters. To cancel filter click on the cross icon on the filter button.

Version – application version affected with the issue
App Localization
OS Version
OS Localization
Device
Issue type.

Also, you can select the time period to display issues using the date picker. By default, the last 7 days period is set. To change it you need to click on the calendar button at right top corner of the page, and select the time period using the presets:

Last Year
Last 30 days
Last 7 days
Yesterday
Today,

or by selecting the time period by your own. The click on month name will select the whole calendar month, and if you are selecting the current month, the period will be from the first of the month till today.

Issues List

Each item of issues list displays the following info on the issue:

Issue name – if the issue was not read yet, its name will be displayed as bold
Date when the last report received
Type of issue
- ```
 Crash
```
- ```
 Exception
```
Number of reports on this issue
Status.

On the top of list there are quick filters, that allows you to filter the list by status of issue:

New
In Progress
Fixed
Reopened
Won't Fix
All

Also, you can use the search bar at the right-top corner of the page. The search is made within issue names and the texts of report messages.

The list can be sorted ascending or descending by the following parameters:

Date received
Status
Type

You can perform bulk actions on the issues. To proceed, select issues by checking the check boxes, and the sketch of selected issues will appear in the issue view area. After that, you will be able to set those issues as read or unread, or set the status for them.

Single Issue View

In the header of the issue view the following information is displayed:

Type of issue
- Crash
- Exception
Date range during which the reports about the issue were received (date of the first report – date of the last report)
Name of the issue
Issue ID
Status – you can change the status by selecting the one you need in the drop down

The more detailed information on the issue is divided into the tabs.

Overview

On this tab the following information is shown:

App Versions – list of application versions, on which the issue occurred
OS – list of OS version on which the issue occurred
Localizations – list of app localizations on which the issue occurred
Device – list of devices on which the issue occurred
CPU – list of CPUs of the computers on which the issue occurred
RAM – list of RAM of the computers on which the issue occurred
Percent of customers affected
Total number of issues
Percent of total reports with this issue
Information on thread, where issue occurs

After clicking on 'Show Details' the pop over with the detailed issue report is opened (see below).

User Comments

On this tab the list of messages from your customers is displayed.

List item shows:

Name of customer (if present, if no – his/her email, if there are no either name or email – customer ID)
Time and date of issue report received
Customer message

To view the complete report, click on the list item.

Reports

On this tab the list of all reports about the issue is gathered.

List item shows:

Report ID
Name of a customer (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customers section to view information on this customer.
Application version
OS Version
App Localization

To view the report click on the list item.

The report displays:

Issue name
Issue ID
Status of issue with possibility to change it
Report ID
Number of report within all reports from this customer (with ability to switch between them quickly)
Customer name (if present, if no – his/her email, if there are no either name or email – customer ID). By clicking on the name, you will be redirected to Customer Management to view information on this customer.
Time and date of report received
Message from customer (if present)

The detailed info is shown in the tabs.

Overview

App Versions – list of application versions, on which the issue occurred
OS – list of OS version on which the issue occurred
Localizations – list of app localizations on which the issue occurred
Device – list of devices on which the issue occurred
CPU – list of CPUs of the computers on which the issue occurred
RAM – list of RAM of the computers on which the issue occurred

Problem Data

On this tab the detailed information on the issue is provided.

Application Log

Preferences

Also, you can download the report by clicking on the corresponding button.